Post Sales

Company is actively accelerating its pace of globalization and the development of its global management team.

Position: Post Sales (Japan)

Key Responsibilities:

1. Customer Warranty Case Management

• Handle and resolve post-sales customer complaints from Japan clients.
• Manage warranty cases using the Salesforce system (Customer Service Portal).
• Monitor and manage service mailboxes related to Japan.
• Provide daily customer support via email, and assist the Country Sales Manager with technical inquiries.

2. Regional Technical Support (Japan)

• Provide on-site technical support for large-scale solar projects, including but not limited to inspection, troubleshooting, and warranty services.

3. Local Warehouse Management (Japan)

• Issue weekly RMA (Return Merchandise Authorization) delivery instructions to warehouses.
• Maintain regular communication with warehouse teams to track and follow up on RMA deliveries.
• Conduct periodic inventory checks and ensure safety stock levels are maintained.

4. Communication with HQ (Mandarin preferred)

• Serve as a communication bridge between Japan customers and internal teams at HQ.
• Coordinate with HQ’s Customer Service Team for warranty case resolutions.
• Report directly to the Warranty Service Manager at HQ.

5. Additional Duties

• Undertake other responsibilities and tasks as assigned by the company and leadership.

Skills Requirements:

• Bachelor’s degree in Engineering, Business, or a related field.
• Bilingual in Japanese and Chinese (Mandarin), to liaise effectively with Chinese-speaking internal teams.
• Strong organizational and planning skills, with the ability to execute and adapt project plans efficiently.
• Excellent coordination skills and experience working with cross-functional teams.
• Exceptional communication and interpersonal abilities to build and sustain customer relationships.
• Willingness to travel within the APAC region as required.