Sr. Operation Manager, Property Management

Position Overview:

The Senior Operations Manager will be responsible for overseeing and managing the daily operations of our service apartment properties in Taiwan. This role requires a dynamic and results-driven leader to ensure operational efficiency, guest satisfaction, and profitability while maintaining high standards of property maintenance and service delivery. The Senior Operations Manager will lead a team of property managers, maintenance staff, and customer service representatives, ensuring seamless coordination of all property management functions.

Key Responsibilities:

• Operational Management:

  • Oversee the day-to-day operations of multiple service apartment properties, ensuring smooth, efficient management of guest check-ins/check-outs, housekeeping, maintenance, and other guest services.
  • Ensure compliance with local regulations, safety standards, and health protocols.
  • Develop and implement best practices for service delivery, operational procedures, and quality control to maximize operational efficiency and guest satisfaction.
  • Monitor and optimize property performance, including occupancy rates, revenue, and cost management.
  • Ensure high standards of cleanliness, maintenance, and safety across all properties.

• Team Leadership and Development:

  • Lead, manage, and mentor a team of property managers, housekeeping staff, maintenance personnel, and other operational staff.
  • Conduct regular performance reviews, set clear goals, and provide ongoing coaching and training to improve team performance and service quality.
  • Foster a culture of teamwork, accountability, and continuous improvement within the operations team.

• Guest Satisfaction and Service Excellence:

  • Ensure excellent guest service and satisfaction by monitoring guest feedback, addressing concerns promptly, and implementing necessary improvements.
  • Collaborate with the guest services team to ensure seamless communication between guests and property staff, providing a superior guest experience.

• Financial Management:

  • Develop and manage the operational budget for each property, ensuring cost control and profitability.
  • Work with the finance team to monitor revenue generation, including pricing strategy, occupancy management, and cost optimization initiatives.
  • Prepare regular reports on financial performance, occupancy rates, and operational metrics.

• Property Maintenance and Improvement:

  • Coordinate maintenance and repair schedules to ensure the properties are always in top condition, addressing any issues proactively.
  • Work with external contractors and vendors as needed for large-scale property improvements or specialized services.
  • Develop and execute property maintenance plans, ensuring all properties remain compliant with local regulations and meet company standards.

• Strategic Planning and Project Management:

  • Contribute to strategic planning and long-term operational improvements, helping to scale the business and improve service delivery.
  • Lead special projects, such as the introduction of new services, renovations, or new property openings.

Qualifications:

• Experience:

  • Minimum of 5-7 years of experience in operations management within property management, hospitality, or real estate industries, with a focus on serviced apartments or short-term rental properties.
  • Proven experience in team management, budget oversight, and operational optimization.
  • Experience in the Taiwan real estate market is highly desirable.

• Skills:

  • Strong leadership, communication, and interpersonal skills, with the ability to inspire and manage cross-functional teams.
  • Excellent problem-solving abilities, with a proactive approach to identifying and resolving operational challenges.
  • Sound financial acumen, with experience in managing operational budgets and cost optimization.
  • Strong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
  • Fluent in Mandarin and English (written and spoken). Knowledge of other local languages is a plus.

• Education:

  • Bachelor’s degree in Business Administration, Hospitality Management, Real Estate, or a related field.

• Personal Attributes:

  • Detail-oriented and results-driven with a strong commitment to excellence.
  • Ability to work independently and take initiative, as well as collaborate with a team.
  • Adaptability and flexibility to work in a fast-paced and dynamic environment.
  • Strong customer service orientation and a passion for delivering high-quality guest experiences.

Feel free to reach out to Jonathan Luk for more information about the position. You can reach me via

E:mail:

Phone: +996 911308 770 (Call or Whatsapp)

職位概述：
資深營運經理將負責監督和管理我們在台灣的服務式公寓日常營運。此角色需要一位充滿活力且以結果為導向的領袖，確保營運效率、顧客滿意度和盈利，同時維持高標準的物業維護與服務交付。資深營運經理將領導一支由物業經理、維修人員和客戶服務代表組成的團隊，確保所有物業管理職能之間的無縫協作。

主要職責：
營運管理：

• 監督多個服務式公寓物業的日常營運，確保客戶入住/退房、家務、維修和其他客戶服務的順利高效管理。
• 確保遵守當地法規、安全標準和健康規範。
• 制定並實施服務交付、營運流程和品質控制的最佳實踐，以最大化營運效率和顧客滿意度。
• 監控並優化物業表現，包括入住率、收入和成本管理。
• 確保所有物業的清潔、維護和安全達到高標準。

團隊領導與發展：

• 領導、管理並指導物業經理、家務人員、維修人員及其他營運團隊成員。
• 定期進行績效評估，設定明確目標，並提供持續的指導與訓練，以提升團隊表現和服務質量。
• 在營運團隊中培養團隊合作、責任感和持續改進的文化。

顧客滿意與服務卓越：

• 透過監控顧客反饋、迅速處理顧客問題並實施必要的改進，確保卓越的顧客服務與滿意度。
• 與顧客服務團隊協作，確保顧客與物業員工之間的順暢溝通，提供卓越的顧客體驗。

財務管理：

• 制定並管理每個物業的營運預算，確保成本控制和盈利。
• 與財務團隊合作，監控收入來源，包括定價策略、入住管理及成本優化措施。
• 定期準備有關財務表現、入住率及營運指標的報告。

物業維護與改進：

• 協調維護和修繕計劃，確保物業始終處於最佳狀態，並主動解決任何問題。
• 根據需要與外部承包商和供應商合作，進行大型物業改善或專業服務。
• 制定並執行物業維護計劃，確保所有物業符合當地法規並達到公司標準。

策略規劃與專案管理：

• 參與策略規劃和長期營運改進，幫助業務擴展並提升服務交付。
• 領導特殊專案，如新服務推出、物業翻新或新物業開設等。

資格條件：
經驗：

• 至少5-7年物業管理、酒店業或不動產行業的營運管理經驗，特別是在服務式公寓或短期租賃物業方面。
• 具備團隊管理、預算監督及營運優化的實際經驗。
• 熟悉台灣房地產市場者為佳。

技能：

• 強大的領導力、溝通能力和人際交往能力，能夠激勵並管理跨部門團隊。
• 優秀的問題解決能力，具備主動識別和解決營運挑戰的能力。
• 優秀的財務敏感度，具備管理營運預算和成本優化的經驗。
• 良好的組織能力與時間管理能力，能夠有效優先處理多項任務並達成截止日期。
• 精通中文和英文（書面及口語），懂其他當地語言者更佳。

學歷：

• 具有商業管理、酒店管理、不動產或相關領域的學士學位。

個人特質：

• 注重細節，結果導向，對卓越有強烈承諾。
• 能夠獨立工作並主動採取行動，同時具備良好的團隊合作精神。
• 能夠適應並靈活應對快節奏且動態的工作環境。
• 強烈的顧客服務導向，並熱衷於提供高品質的顧客體驗。