Senior Warranty Manager

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Senior Risk & Claims Manager

A multinational renewable energy company is looking for a Senior Risk & Claims Manager to join the team in Mexico City.


  • Document and analyse root causes of warranty claims and identify methods to reduce claims
  • Draft and negotiate legal settlement agreements of terms and conditions with high added value customers
  • Manage all the customer claim process
  • Work with both internal (financial department, legal, operations) and external partners to ensure timely closure of customer claims and concerns.
  • Promote the internal culture of strategic warranty management

Job Requirements

  • University Studies in Engineering, Technical Studies, Legal or Business Administration
  • Extensive experience managing customer claims and warranty issues, desirable at renewable energy market
  • Fluent in Spanish and English
  • Excellent communication skills
  • Demonstrated commercial skills (Program or senior project management)
  • Ability and desire to negotiate complex customer claims
  • Legal understanding

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Consultant Information

Ali McWalter