Senior Risk & Claims Manager
A multinational renewable energy company is looking for a Senior Risk & Claims Manager to join the team in Mexico City.
- Document and analyse root causes of warranty claims and identify methods to reduce claims
- Draft and negotiate legal settlement agreements of terms and conditions with high added value customers
- Manage all the customer claim process
- Work with both internal (financial department, legal, operations) and external partners to ensure timely closure of customer claims and concerns.
- Promote the internal culture of strategic warranty management
- University Studies in Engineering, Technical Studies, Legal or Business Administration
- Extensive experience managing customer claims and warranty issues, desirable at renewable energy market
- Fluent in Spanish and English
- Excellent communication skills
- Demonstrated commercial skills (Program or senior project management)
- Ability and desire to negotiate complex customer claims
- Legal understanding
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