Customer Support Engineer – Solar

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Job ID 9744
Storage
Permanent
Germany

A Customer Support Engineer is required to join a leading manufacturer of solutions to the solar and energy storage industry. Based in Munich this role will provide engineering support to a wide range of customers across Europe

The role:

  • Be contact person for any kind of technical inquiry by phone, email or ticket system from our customers, mainly
  • Develop and execute solutions to rectify problems
  • Support workshop in failure finding by technical pre-qualification of the failure
  • Claim management and RMA process and participate in improving the process
  • Cooperate with the field service and workshop team as well with regional service managers and other departments
  • Support customer feedback and reports, delivery documents
  • Accurate reporting and daily updates on ticket systems
  • Support management with analysis reports and adequate feedback information

The Candidate:

  • Significant experience in a comparable position as technical support
  • Experience in claim Management and RMA process
  • Experience dealing with customers in critical situations
  • Electrical education as technician or engineer
  • Experience with Power Electronics, preferably with solar and energy storage installations
  • Good discipline, team spirit and self-motivation
  • Fluent German language skills (spoken and written)
  • Fluent English language skills (spoken and written)
  • Good knowledge of MS Office and comparable software tools
  • Experience in solution finding and execution

This is a fantastic opportunity for career development for the successful candidate, for more information apply online today!



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