Scada IT/OT Offshore Wind

What you'll do:

This position will be reporting to the Director of IT/OT Infrastructure, while being responsible for supporting day-to-day IT & OT infrastructure related issues working closely with the operating facilities, multiple vendors, and consultants.

Under the directive of the Global Management team, the IT/OT Technical Lead will be responsible for supporting users and projects in the assigned region, including new ventures and M&A activities. This will include supporting development requirements, construction phase IT/OT design oversight and support the transition from construction to the operational phase of the project. Once in operational phase, the IT/OT Technical Lead will be responsible for ongoing support in their assigned region. It will be important that the IT/OT Technical Lead is knowledgeable of the compliance requirements within the region and can promote/enforce compliance measures. The IT/OT Technical Lead will be bi-lingual, with the ability to communicate both in the native language and English to foster global collaboration. The IT/OT Technical Lead will provide local support but also adhere to global standards, frameworks, policies and best practices.

Key Responsibilities

• Open, track and close incidents and IMAC (Installs, Moves, Adds, Changes) request tickets, adhering to support and change management principles
• Perform daily system health checks, address issues, documenting results, including maintaining of systems performance and troubleshooting outages within specified Service Level Agreements
• Lead assigned infrastructure projects and provide subject matter expertise to diagnose and remedy system and infrastructure issues escalated by the business, project stakeholders and/or other members of the IT/OT team
• Collaborate with the Managed Services team on any system issues and alerts
• Perform quality control checks on the infrastructure environment
• Act as a site level escalation point for IT/OT
• Maintain an agile mindset with constant focus on supporting the delivery of solutions for the assigned region
• Assist with requirements gathering and defining project scope
• Assist with infrastructure designing and scoping solutions for new initiatives
• Collaborate with the global IT/OT team on research & development (R&D) initiatives with a focus on improving IT Design and Build standards
• Provide feedback for the future of the technology practice (evaluating vendors, products, solutions, etc.)
• Support due diligence process for new development opportunities
• Provide input, review and support development activities ensuring policies, guidelines and standards are followed as part of project and asset buildout
• Lead local infrastructure procurement, hardware requirements, software/license requirements adhering to procurement process
• Escalate critical incidents to site and Global IT/OT team as necessary while maintaining stakeholder communication
• Contribute/develop documentation of processes, systems, and configurations
• Support the configuration, installation and testing of current and/or new systems
• Utilize global IT systems and tools for monitoring and IT systems management
• Develop and ensure routine backups, images, Anti-Virus on selected OT equipment are maintained based on company standards
• Assist in the creation, support and maintenance of operational documentation as relating to IT/OT Infrastructure across assigned site(s)/project(s)
• Ensure security guidelines are adhered to and maintained based on global and local IT standards
• Promote, enforce, and provide input to IT/OT policies, processes & standards
• Support the regional Operations group and engineering team to improve operational excellence
• Support regional development initiatives including the setup of new branch offices, power generation facilities and required IT infrastructure
• Provide support for all Plant operations Networks, HMI, historians, Analytical tools etc. as needed
• International and regional travel required