Technical Support Engineer

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Job ID 13204
Offshore Wind


  • Handle the basic technical support task of day-to-day work, including but not limited to electrical issues, mechanical issues and software issues of wind turbines. Wind farms scope covers both Direct-Drive wind turbines and Geared wind turbines.
  • Coordinate local resources and that of headquarters to shorten the solutions' lead time.
  • Provide swift response to wind turbine shutdown case.
  • Ensure the smooth execution of technical support contract or TSSA signed with external customer.
  • Providing guidance with major component exchange and retrofit campaigns.
  • Regular analysis of turbine production, availability and fault data to identify and understand trends that may be occurring and make recommendations as to actions required to address.
  • Assist in the commissioning of new wind turbines including following up with issues, making preliminary analysis and issues' escalation.
  • Support in projects that are in pre-TOC period to ensure the wind turbines' availability and reliability of new wind turbines after commissioning.
  • Assist in the new tools/applications rolling out in the region.
  • Satisfy external customer with excellent and value-added service.
  • Protection of intelligence property in the course of knowledge delivery to external customer.
  • Ensure safety and environmental requirements are complied.
  • Maintain Approved Lockout Procedures (ALPs or EIPs) for applicable turbine works and assist in ensuring Turbine Technicians are trained in and understand their proper application and use.
  • Assist generally in meeting quality and EHS standards including assistance in auditing against standard procedures


  • Degree in Electrical Engineering education with professional experience of at least 5 year.
  • Team-working / leadership skills.
  • International experience. Willingness to travel and work in a global environment.
  • High degree of accountability and commitment.
  • Ability to build strong internal relationships across departments.
  • Excellent communication and English language skills.

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