As a Service Engineer, you will play a key role in delivering high‑quality technical support and ensuring an excellent customer experience across the full lifecycle of solar inverter products. You will act as a trusted technical contact for installers, service partners, and internal teams, helping to maintain strong operational performance and customer satisfaction.
Key Responsibilities
- Provide technical troubleshooting support to installers and customers via phone, email, and digital channels.
- Offer remote commissioning support and guidance during system start‑ups.
- Work closely with international and local teams to resolve customer cases efficiently and professionally.
- Coordinate logistics for replacement units, including dispatch and return collection of equipment.
- Support the qualification, onboarding, and ongoing management of external service partners.
- Document all case details accurately using CRM tools and ensure clear records of actions taken.
- Deliver technical training to customers, partners, and internal colleagues where required.
- Identify recurring issues and opportunities to improve products, processes, and overall service quality.
- Gather customer feedback regularly to contribute to continuous improvement across the aftersales function.
Requirements
- Bachelor’s degree or higher in a technical field – ideally electrical engineering, renewable energy, photovoltaic engineering, or similar.
- Fluent in Danish, with strong professional English communication skills.
- Solid understanding of technical requirements for PV systems, energy storage solutions, and inverters in residential, commercial, or utility settings.
Key Contact
Questions about this role? Connect with our expert renewable energy consultant to discuss.
