Opportunity for a mandarin speaking professional to join a global leading solar Inverter & BESS manufacturing company as Regional Service Head EMEA .
Title: Regional Technical Service Head – EMEA 欧洲区技术负责人
Industry: Solar Inverter, BESS EV Charger
Primary Location: Germany with domestic and international travel including to HQ in China
Employment Type: Full-time
How you´ll help us:
As a Regional Service Head EMEA:
- Develop the local business plan and do resource planning in line with the global strategy to achieve growth objectives
- Implement and operate processes according to service levels and service objectives
- Coaches and develops the service and support teams (skills, processes, ensure teamwork/integration, KPIs)
- Formulate and implement actions necessary within the service business to achieve the annual budget targets and KPI
- Create, develop and sustain a culture of team spirit, accountability, motivation and result orientation, recruiting talent with these behaviors
- Target the primary and large accounts and take personal responsibility to create opportunities within those accounts to increase customer satisfaction
- Successful Manager of change (e.g. implementation of HQ service process topics, like new systems, tools and processes)
- Take responsibility for Service Partner management and maintenance
- Implement the action in EMEA of the key customer escalation
- Join key meetings as local TS Service representative
- Take responsibility for technical support as well as the performance management to local partners of repair & maintenance
Your background and skills:
- Bachelor or above degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.
- Previous experience in a leadership position.
- Fluent in Mandarin and English.
- Knowledge of the technical requirements for PV inverter, energy storage systems, EV chargers in the distribution and/or utility scale segments.
- Ability to lead and focused in a dynamic, fast-paced environment
- Ideally 10 years in operative service for electro-mechanical b2b products,
- Prior work experience in a PV related industry is not a necessity but will be an advantage
Your attributes:
- Self-motivated and performance driven
- Excellent interpersonal and communication skills
- Proactive, dynamic, solution and customer oriented
- Leadership of across regions, to coaches and develops the team
What we offer:
- Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment
- Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise
- Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry
Key Contact
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