Technical Service Manager DG Scandinavia EE exCIS Turkey

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Job ID 11583
Solar
Permanent
Europe

An exciting opportunity for a well-experienced Technical Service Manager to join a world-leading Tier 1 solar company. This role will cover the Northern and Eastern Europe area, including Scandinavia, exCIS, Turkey, Poland, Ukraine. It's a home-based position.

Please apply with your English CV/Resume!

Roles and responsibility

  • Provide detailed technical support to the sales team with focus on distributed generation projects in East Europe
  • Visit customers during the sales process to provide technical guidance on technology and new product offering
  • Help manage the product support structure within the region and provide technical input to customer service contracts
  • Analyze customer feedback on new products and communicate to internal product development team for improvement
  • Create product promotion materials on the basis of regional characteristics
  • Champion quality and safety initiatives among the service teams
  • Play an active role in regular performance monitoring meetings
  • Frequent travel in the allocated region is required to support sales, build product knowledge and establish excellent communications with customers
  • In some cases requests to travel may be in short notice in response to critical customer situations
  • Possible need to support other geographical locations as the reach of the products increases

Qualifications

  • Fundamental understanding on PV ingot/wafer/cell/module manufacturing technology, with knowledge on system integration basics preferred
  • Good knowledge on competitors and market trends
  • Experience in contract negotiations and post-delivery claims
  • Good sense on the balance of performance and cost
  • Proficient in English
  • Good communication skills, comfortable in making speech (technical and marketing) in public on conference and trade shows to promote its high efficiency products
  • Science or engineering degree with 5-8 years working experience in electronics and/or photovoltaic industry
  • Willing to travel frequently


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